Communications with Our Stakeholders

Promoting fairness and transparency in our business activities through communications with a variety of stakeholders

The Kao Group’s business activities are developed based on relations with diverse stakeholders. Financial resources for business activities are generated from the prices that consumers/customers pay for Kao products. Our customer includes chemicals manufacturers for which Kao supplies raw materials and finished products, as well as restaurants, hotels, and hospitals. To deliver our products to consumers, we cannot do without help of our wholesalers and retailers. Our employees produce the products and run our organizations, and they in turn are supported by their families. Suppliers all over the world provide us with raw materials. In engaging in business activities, it is indispensable for us to have the understanding of the residents living in the neighborhood of our offices and plants and of local governments as well as the cooperation of our industrial partners. Environmental conservation and chemicals management are common issues within the industry, and Kao is enthusiastically involved with these matters. Profits made from our business activities are shared with our shareholders and investors as well as being invested in developing new products to raise consumer/customer satisfaction for further profitable growth.

As stakeholders of daily commodity provider, such as Kao, are actually product consumers in many cases, we at Kao constantly strive to keep consumers’ needs in mind and undertake fair and sincere actions in all aspects of our business activities. We believe that focus on environmental conservation is the ground for sound business operations.

We would like to continue diverse means of communications with our stakeholders, whose opinions and requests are of great value in our business activities. We thus promote CSR efforts through further information disclosure to keep our operations transparent.

Stakeholders Dialogue